I fell out with Parcelforce almost a year ago. You can read why here: Parcelfarce.
I have now fallen out with them again. Once again not for the fact that something went wrong but for the way in which they have handled resolving it. By pretty much saying “it’s your fault”.
Picture the scene. A friend is sending me something I have bought from her and that I need to have on a particular day, as it is a gift for people we are seeing the following day. The friend knows this and goes to the Post Office with said item, in a huge box. Big and bulky and weighty. She queues. For a while. It’s a Thursday.
When at the front of the queue our friend, let’s call her Annie. Greets the cheery person on the Post office Counter with a smile and says “I need this to arrive at my friend’s house on Saturday. What is the best service for that, please?” The cheery person behind the counter says “ah yes, you need our 48hour service for that, kindly lady”.
Stickers are printed. Annie pays. Keeps the receipt, gives the tracking number to her friend, let’s for arguments sake call her T, and no more is thought of it.
On Saturday morning T gives up the chance of a lie in and gets up at 7.30am thinking Parcel Farce might arrive early as they often do. She doesn’t want to miss them. So she gets up at 7.30am. And waits.
She checks the tracking number at 11 ish and sees “in progress”. Doesnt mean a lot so she tweets Parcel Farce. No response
The response comes on Monday morning. Along with the parcel.
Four days after posting.
I have done a Storify of the conversation with Parcel Farce.
So you see, it is our fault. We should have checked the Ts and Cs. When exactly? Standing in the queue?
No. Parcel Farce should get their bloody act together and not sell products to people that are wrong. They should know what the hell they are doing.
Furious doesn’t even come close.