When did it become so difficult to talk to somebody?
Call any organisation and you get through to an automated “press one for billing” / “press two for new orders” nonsense.
For the past few weeks we have been having a nightmare with our broadband. This saga will probably fill many a blog post in the future but right now I am so angry with them I can’t even bring myself to rant about it.
What frustrated me the most though was the painful process I had to go through to actually speak to a human being. I had been Tweeting them, asking for assistance. I was told to follow a link and fill in a form. For whatever reason that didn’t work. I asked them to call me so I could talk to them.
We only offer on line support
What? You can’t call me?
Apparently not. I can’t call her. She can’t give me HER number. I am not allowed to speak to somebody.
I eventually find a phone number to call on the website. It doesn’t go well. It goes something like this:
“Thank you for calling Talk Talk. If your call is about your broadband / TV or phone, please press 1”
I press 1 and sigh. I just want to talk to a person.
“If you are calling with regards to the landline number you are using, please press 1. For any other address, please press 2”
I press 1. Please can I talk to somebody?
“From October 28th we know that there has been a fault with the television service in your area. In order to update you please input a mobile number so we can text you”
errr I don’t want to give you a mobile number and it isn’t a problem with my TV. I ignore her and beg, out loud, to hear a human voice.
“In order to update you about the TV fault in your area, please input a mobile number now”
OK, I am starting to get really grumpy now. I have three teenagers at home and no internet. I don’t have a problem with the chuffing TV and you are not having my mobile number. I ignore her again.
“please input your mobile number now”
If I input my mobile number I will get another menu maybe. Reluctantly I input my mobile number.
“Thank you. Will update you by text when there is news on the TV service in your area. Good bye”
Made worse by the fact the company is called Talk Talk and that seems to be the last thing they want to do.
Photo courtesy of Unsplash
This post is one of my many Ranty Fridays