No not me. Other people doing it. This week’s Ranty Friday is all about people shouting down the phone from the first syllable out of their mouths.
You know those phone calls that start with somebody basically shouting at you down the phone. It has happened to me twice this week and I have had enough of it.
Something goes wrong. Okay, I get that. But why do people think that by phoning somebody who is not responsible but in a small way connected to the issue and screaming at them the issue will be resolved?
How do people think that is going to be productive? One chap phoned me and within two minutes he was swearing at me. I asked him not to and then he told me to not effing interrupt. On whose planet is that acceptable? Why on earth would I want to help him?
Okay so I am ranty. I do rant. I do get cross. Agitated. Even angry. But I do not start a phone call with the person who answers the phone by shouting at them. Even I know that won’t get the result I want.
I have a bit of a track record of getting what I want *raises an eyebrow*, particularly when renewing phone contracts etc, primarily because I don’t phone up and saying “this phone is crap and I want to leave your stinking company”. No. I have called up and said I am unhappy and want to leave because I have a better deal with a rival. Then ten minutes later I have renewed my contract, got a new handset, £10 off a month and a free PS3.
When will people learn that you get far more of a result by being polite and not by screaming at people?
Do take a look at other Ranty Friday’s from bloggers who have linked up this week: