So let’s say you have something of value to post. For argument’s sake some vouchers from a luxury department store that are an item for a friend organising a raffle. The top prize to entice people attending a village fete into buying raffle tickets for a very worthy charity.
You want to make sure they are safe in transit from the midlands to the home counties so you take a trip to your Post Office. You pay to send them Recorded Delivery and are duly given a tracking number.
Here is what the Royal Mail’s own website says:
Excellent. “Complete peace of mind”.
Until this happens:
The delivery doesn’t happen.
The item cannot be tracked in transit and there is nothing you can do about it. Nothing.
Your item is lost / stolen / mis delivered and kept by the recipient. Who knows?
In the meantime a raffle goes ahead without this generous donation.
Do Royal Mail care?
No.
So actually, there is no peace of mind at all. Just frustration.
Just can’t get the hang of this!!
Now where was I?
……A Blair, Esq. if all else fails.
Nightmare!
Thought the bit I lost before had ‘posted’!
What I said was:: – Would Trading Standards have a view either at local or National Level?
We’ve got all these lovely people on our payroll and working for us – might be worth a try! They may have an unknown channel direct to the upper echelons of Royal Mail.
[ Are there courses available to help people like me? If not there should be! ]
You are doing fine!!
Yes, I think I might have a chat with Trading Standards.
What shall I say? It doesn’t surprise me at all. They mess up all the time…