So let’s say you have something of value to post. For argument’s sake some vouchers from a luxury department store that are an item for a friend organising a raffle. The top prize to entice people attending a village fete into buying raffle tickets for a very worthy charity.
You want to make sure they are safe in transit from the midlands to the home counties so you take a trip to your Post Office. You pay to send them Recorded Delivery and are duly given a tracking number.
Here is what the Royal Mail’s own website says:
Excellent. “Complete peace of mind”.
Until this happens:
The delivery doesn’t happen.
The item cannot be tracked in transit and there is nothing you can do about it. Nothing.
Your item is lost / stolen / mis delivered and kept by the recipient. Who knows?
In the meantime a raffle goes ahead without this generous donation.
Do Royal Mail care?
So actually, there is no peace of mind at all. Just frustration.