It is a question that I see asked regularly in blogging forums. “I have been sent this to review but I hate it, should I write a negative review?”.
My answer is always yes.
As bloggers we value the trust our readers have in us to be honest when reviewing something and if never write bad stuff then the internet is just awash with praise. The fact that there is only one good review for something is pointless if fifty people are biting their tongue, too afraid to comment or not sure how to word it. Or even worse “I got it for free so I really can’t say anything negative”.
Hogwash I say.
As long as the post is not libelous then I think we should voice our opinions. Thankfully so far the things I have been sent to review I have liked and I have never had to write a negative review. Admittedly I have loved somethings more that others, but even if I didn’t like something I would still write about it.
Why am I asking you this today?
Well last night we went out for dinner, eight of us to see a friend we hadn’t seen for a while. It should have been a bigger group but illness and work commitments meant some couldn’t make it at the last minute. We went to Zizzi’s in Camberley as it is a restaurant all know well, reasonably priced and fairly central for people coming from Horsham / Windsor and us in Fleet.
First of all, with only seven of us there the waitress only took six drinks orders. Didn’t bother asking Mr B what he wanted. And then we had to wait a good 20 minutes to half an hour for them to arrive.
The starters came out one at a time. Why the waitress couldn’t carry two, we couldn’t quite work out. And then one sharing platter for two people didn’t turn up. We were assured it was on it’s way. But by the time the rest of us had finished our starters (which were all warm so we didn’t want to wait) the friend who was waiting went to enquire where it was. “It is on it’s way” she was told. Our friend queried this, asking why was it that six starters can appear (including one that was ordered ten minutes after all the others as that friend had arrived late) yet this one was nowhere to be seen. She was told again “it will be with you in a couple of minutes” came the reply.
“But you haven’t apologised for the delay”.
Bingo. No apology. No explanation. Just “it is coming”. is that what we want to hear? Christmas is coming. My impending doom is coming. What we want to know is where is the mixed seafood platter and why isn’t here?
An apology was then issued and a “well I will take it off the bill”. Kind but not really the object of the exercise.
The rest of the service was, quite frankly, a disaster. It was an hour and a half before our main courses arrived. Dessert menus were just put on the table. It was a struggle to get more drinks. I hate to think how bad it would have been if we had been 15 and not 8.
Interestingly the usual “Is everything okay with your meal?” question was never asked.
In short it was dreadful. And eight of us will be in no hurry to return to Zizzi’s I am afraid.
Yet another example of restaurants and shops getting customer service so very wrong. And chains wonder why they struggle? Why some go out of business.
Lack of customer service. If they had got it right last night that £30 a head bill would have doubled on more drinks.
And an opportunity for me to say that you should write a negative review if you think you need to